Company Statement:

Privacy Policy:

At A.R.C., we are committed to protecting your privacy. We collect personally identifiable information only when necessary, and we handle it with the utmost care. Any information collected is used solely for the purpose of providing our services and improving our offerings to you. We do not sell, rent, or share your personal information with third parties unless required by law or with your explicit consent.

We may collect certain non-personal information automatically when you visit our website, such as your IP address, browser type, and operating system. This information helps us analyze trends, administer the site, and improve user experience, but it is never linked to your personally identifiable information.

We utilize industry-standard security measures, including SSL encryption, to protect your payment and personal information. Our website is regularly monitored for security vulnerabilities, and we continuously update our systems to ensure your data remains safe.

By using our website and services, you consent to the terms of our privacy policy. If you have any questions or concerns about how we handle your information, please contact us at [contact information]. We value your trust and are committed to safeguarding your privacy.

FoxtrotGear's Support for A.R.C.: FoxtrotGear generously contributes 5% of all proceeds from their sales towards supporting A.R.C. initiatives, including training programs and resources for veterans and civilians. However, it's important to note that FoxtrotGear and A.R.C. are independent organizations. FoxtrotGear supports A.R.C.'s mission as a dedicated partner, but they operate separately and have their own distinct objectives and operations. This collaboration underscores FoxtrotGear's commitment to making a positive impact on the community and supporting veterans' integration into civilian life.

General Questions:

What are your operating hours? Our Customer Service team is available from 9 am to 3 pm EST, Monday through Friday. Please note that we are closed on all major holidays.

Do you have a physical retail store? No, we operate exclusively online.

Ordering Questions:

Which time zone do you follow for your sales and promotions?  Eastern Standard Time.

Do you provide Rain Checks or extend promotional offers beyond their original period? No, promotional prices are only valid during the specified period.

How do I cancel an order? To cancel an order, please contact our Customer Service team at 317.791.8777 during our operating hours. Once an order has been processed for shipment, it cannot be canceled.

Can I add items to an existing order? If your order hasn't been processed for shipping, you may be able to add items. Please contact Customer Service at 317.791.8777 to inquire.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover and PayPal.

Shipping & Insurance Policies:

Are orders shipped with insurance? Yes, orders with a product total of $25 or more are shipped insured.

How long does it take for orders to ship? Orders typically take 2 to 5 business days to process. During peak times, it may take up to 7 business days.

How long will it take for my package to arrive? Delivery times vary depending on the chosen shipping option.

What shipping options do you offer domestically? We offer Economy Shipping, UPS Ground, UPS 2-Day, and FedEx Ground.

What international shipping options do you have? We offer UPS, FedEx, DHL, and USPS for shipments to Canada.

Reward Program: Coming Soon!

Warranty & Return Policy:

Can I exchange an item? We do not offer exchanges, but you can return an item for store credit.

How will my refund be processed? Refunds will be issued via the original payment method or as store credit upon request.

Can I return an unwanted item? Unused items in their original packaging can be returned within 30 days for a refund or store credit.

What is the warranty on your products? Most products carry a 1-year warranty. For warranty inquiries, please contact Customer Support.