FoxtrotGear Return Policy

We stand behind the gear we sell. If something isn’t right, here’s how returns work.

30-Day Return Window

• Returns are accepted within 30 days of delivery, not purchase date.

• Items returned outside this window will be refused.

Condition Requirements

• Items must be brand new, unused, and in original packaging.

• No field use. No test use. No “I just tried it once.”

• Packaging must be complete and undamaged (boxes, bags, inserts, manuals, etc.).

Inspection & Deductions

All returns are inspected upon receipt.

If we find scratches, dents, wear marks, missing packaging, odors, or any signs of use, we will:

• Deduct value based on condition, or

• Refuse the return and send the item back at your expense.

Condition-based deductions are not negotiable.

Return Shipping

• Return shipping is the customer’s responsibility.

• We offer a prepaid return label for convenience:

  • $5 fee for small items

  • $10 fee for larger/heavier items

• The label fee is deducted from your refund.

Refunds

• Approved refunds are issued to the original payment method.

• Shipping costs (original or return) are non-refundable.

• Refunds are processed after inspection, typically within 5–7 business days.

Non-Returnable Items

The following are final sale:

• Clearance or discounted items

• Hygiene-related or consumable items

• Items marked “Final Sale” on the product page

Warranty Issues

Defective items should not be returned through this process.
Contact us first and we’ll handle it under the manufacturer’s warranty when applicable.

Contact:
support@foxtrotgear.com