Return Policy
Foxtrot Gear Return Policy
We stand behind the gear we sell. If an item arrives and isn’t right for you, the following return policy applies.
Return Window
Returns are accepted within 30 days of delivery.
Items received after this window are not eligible for return.
Item Condition
Returned items must be:
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New, unused, and unaltered
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In original packaging with all included components (boxes, bags, inserts, manuals, etc.)
Items showing signs of use, wear, damage, or missing packaging are not eligible for a full refund.
Inspection & Eligibility
All returns are inspected upon receipt.
If an item shows evidence of use, damage, missing components, or other condition issues, Foxtrot Gear may:
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Apply a partial refund based on condition, or
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Decline the return and send the item back to the customer at their expense
Condition-based determinations are made after inspection.
Return Shipping
Customers are responsible for return shipping.
For convenience, we offer optional prepaid return labels:
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$5 for small items
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$10 for larger or heavier items
Prepaid label fees are deducted from the refund amount.
Return instructions and the return address are provided after a return request is approved.
Refunds
Approved refunds are issued to the original payment method after inspection.
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Original shipping charges are non-refundable
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Return shipping costs are non-refundable
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Refunds are typically processed within 5–7 business days after inspection
Non-Returnable Items
The following items are final sale and not eligible for return:
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Clearance or discounted items
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Hygiene-related or consumable items
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Items marked “Final Sale” on the product page
Warranty & Defective Items
Items that arrive defective or experience a warranty-related issue should not be returned through this process.
Please contact us first so we can assist with manufacturer warranty support or replacement options when applicable.
Contact
For return requests or questions, contact:
support@foxtrotgear.com
About Us
FoxtrotGear is a father–daughter–run business built on a simple belief: with endless gear options on the market, people shouldn’t have to waste money, time, or confidence figuring out what actually works.
We specialize in mission-driven gear curation. Whether the goal is thru-hiking, self-reliance, or preparedness, our focus is on building complete, compatible systems — not selling random products. Everything we offer is selected to match real pack volumes, weight limits, and field use so customers don’t have to second-guess their decisions.
Behind FoxtrotGear are thousands of hours spent researching, testing, and analyzing equipment across a wide range of environments and use cases. Price is never the primary filter — performance is. If a product doesn’t justify its space and weight, it doesn’t make the cut.
Every item we carry is carefully hand-selected and evaluated through real-world use, including deployment in A.R.C. (Acclimating Recon & Civilian) training environments. This ensures the gear we sell performs under stress, not just on paper.
FoxtrotGear exists to remove guesswork, reduce compromise, and help people focus on the adventure — not the gear decisions behind it.